24/7 Support Availability
No matter the hour, day or night, our support team is always on standby. Got a question or hit a snag? Just reach out. We’re here to help you keep the fun going, anytime you need.
We know issues don’t wait for a convenient time. That’s why our folks are ready to jump in with a solution, fast and friendly. Whether it’s a glitch or a query about your account, we’ve got your back, making sure you can get back to your games as smoothly as possible.
What Questions Can You Contact Us About?
Ran into an issue or just got a quick question? No worries, we’re here to help with anything you need. Whether it’s an account hiccup, a payment query, or just some info about how things work, feel free to reach out. Here’s why you might want to contact us:
- Account Issues: Problems logging in or need to reset your password? We’re on it.
- Payment Queries: Questions about how to deposit or when you’ll see your winnings? We’ve got the answers.
- Game Information: Need some tips or clarity on game rules? Just ask.
- Promotions and Bonuses: Curious about our latest promos or how to snag that bonus? We’ll give you the scoop.
Expected Response Times
We prioritize our responses based on the type of your inquiry to ensure you get the quickest possible resolution. Here’s how fast we typically get back to you:
| Type of Inquiry | Expected Response Time |
| Live Support | Immediate to 1 hour |
| Payment and Account Queries | Within 2 hours |
| Game Information | Within 4 hours |
| Promotions and Bonuses | Within 6 hours |
| General Inquiries | Within 24 hours |
We strive to keep wait times short so you can get back to your gaming as quickly as possible.
How to Reach Us
We’ve made it super easy for you to get in touch with us in whatever way you find most convenient. Whether you want a quick chat, need to send a detailed email, or prefer using social media, we’re here for you. Here’s how you can contact us:
- Live Chat: Instant help is just a click away with our live chat, available right on our platform. Click the chat icon, and you’ll be connected with one of our friendly support agents immediately.
- Email: For more in-depth inquiries or if you prefer to have a record of your communications, you can email us. Here are the addresses you might need:
- General Support: support@i1win-bd.com – for all your general queries and support needs.
- Affiliate Queries: affiliate@i1win-bd.com – for all questions related to our affiliate program. You can expect a detailed response within 24 hours.
- Social Media: Connect with us on our social platforms:
- Instagram: www.instagram.com/1win.global
- Telegram: www.t.me/FAQ_1win_bot Follow us to keep up with our latest news and promotions, or send us a message directly through these channels.
- Phone Support: If you’d prefer to speak directly with a support agent, give us a call. Our lines are open for those who need immediate answers through a conversation.
Additionally, if you prefer not to wait, you can leave your inquiry using the form below. Simply fill it out, and we’ll get back to you as quickly as possible.
Each communication channel is designed to provide you with quick, efficient, and friendly support, ensuring that your experience with us is as smooth as possible.
Visit Our Local Office
If you prefer a face-to-face conversation or need in-person assistance, our office is open to you. Located at 51/B Kemal Ataturk Avenue, Banani, Dhaka, 1213, BGD, our doors are always open for our players. Whether you have questions, need help with your account, or just want to know more about our services, feel free to drop by.
Once you arrive, simply let our receptionist know the purpose of your visit and mention that you read about our office visit option on the website. You’ll be escorted to a special meeting room where you can make yourself comfortable. While you wait for a representative, we’ll offer you a choice of coffee or tea to make your short wait as pleasant as possible.