How to Submit a Complaint
We aim to provide a seamless experience, but if you ever encounter an issue, we’re here to help. To submit a complaint, please follow these steps to ensure we can handle your request quickly and effectively:
- Prepare Your Information: Include your user ID, contact details, and a detailed description of the issue. Providing as much information as possible helps us understand the problem and speeds up the process.
- Submit Your Complaint: Send your complaint via email to our dedicated support team at support@i1win-bd.com, or use the complaint form available below on this page.
- Keep Track of Your Case ID: After submitting, you’ll receive a case ID to track the status of your complaint. Please keep this ID handy for any follow-ups or inquiries.
Following these steps ensures that our team can address your complaint efficiently, and we’ll do our best to resolve your issue as quickly as possible.
What Happens After You Submit
Once we receive your complaint, our support team will review it carefully. You’ll get a confirmation email acknowledging that we’ve received your submission, along with a unique case ID for easy tracking.
Our team will investigate your issue in detail and may reach out if more information is needed to resolve it. Typically, we aim to respond within 24-48 hours, but complex cases may require a little more time. Throughout the process, we’ll keep you updated on any progress, so you’ll always know where things stand.
We handle every complaint with care, working to resolve issues fairly and professionally to ensure your experience with us remains positive.
Additional Support and Follow-up
If you need to check the status of your complaint or have further questions, we’re here to assist you. Simply reach out using your case ID for quick reference. You can contact us via email at support@i1win-bd.com, or use the live chat feature on our website for a faster response.
For any unresolved issues or if you feel your complaint needs further attention, please don’t hesitate to follow up. Our goal is to ensure that every concern is fully addressed and that you’re satisfied with the outcome. We’re committed to providing the support you need every step of the way.